How We Check Your Item Before It Ships

Every package that reaches our Korean warehouse is checked in before it goes anywhere. This is what we do, so you know what to expect.

1. We match it to your order

We open the parcel and compare it with your order: the right product, the option you chose (colour, size, scent or set) and the right quantity.

2. We look for obvious problems

We look for damage, a wrong item, missing pieces or a broken seal. This is a quick visual check. We are not able to test products or judge authenticity or quality.

3. If something is wrong, we tell you

If an item is wrong, damaged or missing, we contact you before it goes further. For We Buy orders we also talk to the seller for you. Which options are possible (exchange, return or refund) depends on the store's own policy.

4. You can ask for more

• Photos: we photograph the item for you.
• Inspection video: a short video of the item.
• Extra protection: bubble wrap, stronger packing or a hard box for fragile things.

You choose these per item when you order, and the price is shown before you pay (see Pricing).

5. Then it waits for the rest of your order

Checked items stay at our warehouse until you decide to pack. Read Free Storage Days to see how long you can wait.